User Researcher

Business Planning/Analysis | Operations

This is an exciting opportunity for a User Researcher to join our team at Creative Assembly. This role based at our studio in Horsham, based in the heart of Sussex, UK.

The Creative Assembly User Research department plans, executes, and delivers research studies and playtests across both Creative Assembly and other SEGA studios, such as Amplitude, Relic, Searchlight, Sports Interactive, and Two Point Studios.

Key Responsibilities 

As a key member of the User Research team, your primary purpose on this role, will be to help development teams create world class games by providing reliable and actionable feedback on game usability and sentiment/experience.

On a day-to-day basis you will:
  • Help plan and execute a range of user research tests to support the design, development, and improvement of SEGA products alongside other User Researchers
  • Contribute towards best practices and help to define the long-term User Research roadmap for the department.
The types of studies we conduct include usability testing to discover problems with UI and systems interactions, experience research to gauge user's sentiment towards the games, expert analysis to review the presentation and interaction of game systems, as well as other methods like prototype testing, concept art surveys, etc.

Knowledge, Skill, and Experience 

Essential
  • You will have reasonable of experience in User Research
  • A passionate interest in video games, as well as a good understanding of video games, genres, and key video game concepts
  • A degree in Computer Science, Human-Computer Interaction, Psychology, or a related subject area, or equivalent industry experience
  • Strong verbal and written communication skills
  • Ability to manage time effectively, meet deadlines, and adapt to changing priorities.
Desirable
  • User Research experience in the videogame industry is a plus, but not essential.


Creative Assembly is about the right people making the best games. We are united through our values; Quality, Focus, Teamwork, Respect and Trust.

We house many talented people, from trainees to industry veterans who constantly challenge us and make sure we are striving for the best within our games and our studio life.

Winner of multiple Best Place to Work Awards, we have studio sites in Horsham UK and Sofia Bulgaria, including a number of bespoke state-of-the-art audio suites and a dedicated motion capture site.

Currently we are working fully remotely, and we continue to assess the COVID-19 situation with the safety of our staff our number one priority. We are still actively recruiting and onboarding new staff each week. Our expert IT and HR teams will set you up with everything you need to join remotely whether you will need to relocate to the UK (or within the UK) now, or at a later date.  

We offer many benefits to support you and your family including:
  • Bespoke and funded relocation package for you and your dependents, with support throughout the process from our dedicated Relocation Specialist
  • Enhanced maternity and paternity leave, private medical and dental insurance, life insurance, permanent health insurance, critical illness cover and free health care screening
  • Generous holiday allowance plus full studio closure over the Christmas and New Year period, and all UK Bank holidays
  • Annual discretionary studio bonus
  • Join our award-winning education and social responsibility programme; the Legacy Project, as an industry ambassador to mentor and educate others
  • Defined career development pathways and personalised training support including; SEGA Dev Day, internal masterclasses, prestigious creative workshops, on-site training with renowned specialists and global conference attendance
  • Opportunity to join our Diversity and Inclusion Network – an employee-led group
  • Season ticket travel loans and cycle to work scheme with free bike servicing and discounted car valet service on site
  • Free games and merchandise plus access to our extensive games library
  • Free breakfast every day - toast, bagels, pancakes, cereals, yoghurts, fresh fruit, smoothies, juices, milkshakes and more in our fully stocked kitchen*
  • Wellbeing support with an employee assistance programme and onsite confidential sessions
  • In-studio heavily subsidised massage therapy*
  • Discounts for home technology, travel insurance, corporate gym membership, cinema tickets, holidays, trips out and Ikea vouchers, and many local businesses including estate agents
  • Studio parties for you and your family; such as our Summer Festival, Christmas Party plus a separate Children’s Christmas Party. We also have Cinema days and wrap parties for game releases*
  • Studio community activities such as free Japanese lessons, life drawing, creative writing, Pilates, Walking Challenges, Couch to 5k, basketball, game and movie evenings, board game club, 5-a-side football, CA Choir, Sword fighting (yes, sword fighting) and loads more*
*some of the above in-studio benefits are on hold while we work remotely during COVID-19. 

Our studio sites have disabled access. We are an equal opportunities employer and encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy or maternity, religion or belief.