Product Director - Live Services

Production | Live Services

Creative Assembly are looking for a Product Director to join our Live Services team. This role is based in our studio in the heart of Sussex, in the UK.

In this new and exciting role, you will be heading up our customer facing product relations and work with closely with multi-functional and flexible teams. You will develop a deep understanding of customer needs and tie them to business cases, benefits, and value propositions.

The successful candidate for this role will be an excellent communicator and be comfortable and confident working with developers and the leadership team across the studio to understand their requirements and needs. A passion for professional development and a commitment to teamwork is key for this position.

Key Responsibilities

As a Product Director on our Live Services team, you will be playing a key role in providing our business-critical online games service. You will be responsible for owning the customer relationship with all parties, both internal and external. You will oversee the collation and prioritisation of their requirements, identify the potential development of new features, products, and services based on our Studio priorities and business strategy.

In this role, you will be instrumental in the integration process of our online services. You will be leading a team of experts who will advise developers on technical implementation as well as filtering and helping to convert their requirements into fully documented technical designs.

As part of the Live Services leadership team, you will be a key part of building a realistic product roadmap for our current and future service offerings, to drive our business planning, and represent the product to the rest of the business.

Knowledge, Skill and Experience

Essential
  • Extensive knowledge and experience in planning and operating online games and software
  • Senior level experience and good understanding of production, technology and all other important aspects of our business
  • Experience and ability to connect people, build and maintain a team through cooperation and collaboration
  • Very strong organisational, management and problem-solving skills
  • Self-starter; ability to identify and preempt problems and issues others might have missed
  • Experience working with online services and APIs
  • Excellent communication skills; both written and verbal with ability to command the attention of the room
  • Fluency in spoken and written English
Desirable
  • Expert of agile methodology
  • Experience outside of the game industry
  • Avid gamer


Creative Assembly is about the right people making the best games. We are united through our values; Quality, Focus, Teamwork, Respect and Trust. 

Winner of multiple Best Place to Work Awards, we house many talented people, from trainees to industry veterans who constantly challenge us and make sure we are striving for the best within our games and our studio life.

We have studio sites in Horsham UK and Sofia Bulgaria, including a number of bespoke state-of-the-art audio suites and a dedicated motion capture site.

Currently we are working fully remotely, and we continue to assess the COVID-19 situation with the safety of our staff our number one priority. We are still actively recruiting and onboarding new staff each week. Our expert IT and HR teams will set you up with everything you need to join remotely whether you will need to relocate to the UK (or within the UK) now, or at a later date.

We offer many benefits to support you and your family including:
  • Bespoke and funded relocation package for you and your dependents, with support throughout the process from our dedicated Relocation Specialist
  • Enhanced maternity and paternity, private medical and dental insurance, life insurance, permanent health insurance, critical illness cover and free health care screening
  • Generous holiday allowance plus full studio closure over the Christmas and New Year period, as all UK Bank holidays
  • Annual discretionary studio bonus
  • Join our award-winning education and social responsibility programme; the Legacy Project, as an industry ambassador to mentor and educate others
  • Defined career development pathways and personalised training support including; SEGA Dev Day, internal masterclasses, prestigious creative workshops, on-site training with renowned specialists and global conference attendance
  • Season ticket travel loans and cycle to work scheme with free bike servicing and discounted car valet service on site
  • Free games and merchandise plus access to our extensive games library
  • Free breakfast every day - toast, bagels, pancakes, cereals, yoghurts, fresh fruit, smoothies, juices, milkshakes and more in our fully stocked kitchen*
  • Wellbeing support with an employee assistance programme and onsite confidential sessions
  • In-studio heavily subsidised massage therapy*
  • Discounts for home technology, travel insurance, corporate gym membership, cinema tickets, holidays, trips out and Ikea vouchers, and many local businesses including estate agents
  • Studio parties for you and your family; such as our Summer Festival, Christmas Party plus a separate Children’s Christmas Party. We also have Cinema days and wrap parties for game releases*
  • Studio community activities such as free Japanese lessons, life drawing, creative writing, Pilates, Walking Challenges, Couch to 5k, basketball, game and movie evenings, board game club, 5-a-side football, CA Choir, Sword fighting (yes, sword fighting) and loads more*
*some of the above in-studio benefits are on hold while we work remotely during COVID-19. 

Our studio sites have disabled access. We are an equal opportunities employer and encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy or maternity, religion or belief.