Front of House Administrator

Operations Operations
There is an exciting opportunity to join our fast paced, world-class games studio as a Front of House Administrator.

As the Front of House Administrator, you will be the first point of contact for our employees, external visitors and callers alike; providing everyone with a positive experience at the studio. You will support the wider operations team and ensure security standards are in place for all visitors to the studio.

You will have a positive outlook and be able to deal with queries from employees and visitors alike in authentic way, be focused on the job at hand, and be able to work independently as well as part of a team.

Key Responsibilities

This exciting role will see you working as part of the existing Front of House team liaising with a range of studio employees including studio heads and getting to know the wider studios. You will be responsible for looking after the front desk at either of our two studios based in central Horsham, answering calls and correspondence from visitors and employees and welcoming visitors into our studios assisting with parking if requested. When meetings are held, you’ll assist in booking meeting rooms and catering where needed, ensuring staff and visitors have the necessary security passes and issuing non-disclosure agreements when requested.

As Front of House Administrator, you’ll also be responsible for all incoming and outgoing courier deliveries or post and arranging all outgoing couriers by ensuring all necessary documents are completed correctly. You will be responsible for ordering, unpacking and maintaining our breakfast supplies and maintaining proper housekeeping of all studio areas alongside the Studio Support Assistant. A large part of the role will also be the booking of all company travel requests including visa applications and taxis and ensuring the proper approvals are in place for each booking. You will also assist with studio events, both internal and external, and support the senior management teams and wider studio with ad hoc requests.

Knowledge, Skill and Experience 

Essential
  • Confident and effective communicator
  • Able to demonstrate initiative and work with minimal supervision
  • Excellent attention to detail
  • Proficient in Excel, Word and Outlook
  • Experience with booking travel for a large office or studio
  • Previous experience in a busy office and/ or reception environment
  • Willingness to expand the traditional role of administrator and become more integrated with the business
  • Flexible, willing and able to take on responsibilities outside the remit of the job description
  • Bright, pleasant and welcoming manner
  • Able to work in a fast-paced environment with short notice requests
Desirable
  • NVQ in Office Administration/Customer Service or equivalent qualification
  • Front of House experience for a similar business



We are Creative Assembly

We gather the greatest talent out there, coming together to craft authentic and detailed experiences of the highest quality.

We focus on our strengths and embrace our uniqueness, collaborating across teams and giving everyone the trust and respect to be masters of their craft.

Our values form the foundation of our culture and ethos:
  • Quality - Everything we do is about quality, from individual actions to final products, we take pride in the detail and authenticity of all our creations.
  • Focus - We focus on our strengths as a studio. Our teams might work across different projects, but our goals and vision should be clear for everyone.
  • Teamwork - We are a collective who thrive working across teams, empowering each other to succeed.
  • Respect - Respect at CA is given as a default, we respect each other as diverse and unique individuals, who come together to create games our fans will love.
  • Trust - Alongside respect, we trust each other, our teams and our leaders as experts of their craft. Everyone is given creative autonomy and freedom to make a real contribution to our projects and our legacy.
Our studio sites have disabled access. We are an equal opportunities employer and encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy or maternity, religion or belief.